Communication

“When you are a carer, you have a lot of services to deal with. Often there is help, but it’s difficult to find the right organisation or department.”

What matters to carers:

• A clear pathway for carers to communicate with services that is proportionate and compassionate.
• A carer is not passed from person to person.
• Have someone who champions carers, and knows about carers, in services.
• Services that get back to carers when they say they will.
• Carers Partnership Board where services can be held to account.
• Translation services that are widely available and that effectively convey the message that a person is trying to communicate.
• Improved language used by services to describe what being a carer is so that more people can identify with this.
• Information that is readable on a mobile phone.
• Services that make use of social media platforms to reach more people.
• Tailored communication to reflect the diversity of carers needs and identities. For example, male carers reported that they often communicate in different ways and are less likely to ask for help.