Description
City home care is a domiciliary care provider which offers person-centred care and support to vulnerable adults in their own homes.
Our commitment is to keep people safe and healthy to enable them to live independently and be active participants within their community.
City home care will never compromise on quality and will provide the very best levels of care through a process of robust quality assurance and monitoring, listening and acting on service user feedback and continuous improvement based on learning by experience.
The Aims and Objectives of the Service are:
- Aims to provide the highest quality of care to our Service Users, their families or representatives. We deliver individually tailored services to our users in the comfort of their own home environment.
- To place the Service User first at all times.
- Provide a safe, clean, comfortable and relaxed environment for our service users and staff to live and work
- To be courteous, polite and empathic in all of our affairs.
- To safeguard Service Users and staff from harm or abuse.
- To deliver services which fully reflect the needs, wishes, and preferences of our Service Users.
- To promote and enhance the independence of our Service Users
- To provide a service that is professional and trustworthy.
- To critically evaluate our performance to drive an ethos of continuous improvement
- To continually improve and develop the quality of our staff by learning from best practice and providing ongoing training and development opportunities. This is supported by robust recruitment and selection processes and policies to ensure we employ only the best people to deliver our service
- To involve and listen to Service Users, families and representatives.
- To promote an ethos of values which respect the diverse and cultural differences of our staff, Service Users, and the community
- To respect and protect the environment around us and minimize our carbon footprint
- To uphold Good Governance Principles
