Description

What is it?
Doncaster Councils Home Alarm Service enables you to call for help 24 hours a day, 365 days a year. A pendant on a cord is worn, usually around the neck, when you are at home. If you need help or to contact us day or night just press it. Your call is sent to the Monitoring Centre where an on-duty Advisor will speak to you through the intercom on your alarm unit. If you are too far away from the unit to hear us or are unable to speak, we will send the Mobile Warden to investigate.

Who the Service is for?
The service is provided by Doncaster Council to help people live safely in their own home. It is for elderly and vulnerable adults living in Doncaster regardless of whether their accommodation is private, rented or owner occupied. All you need is a BT telephone socket and a nearby electrical outlet.

How the Home Alarm works
When activated, the alarm raises a call to the monitoring centre where the caller’s details are displayed on screen, showing the type of call and how it was initiated. The sensitive microphone enables speech to be established between the user and the alarm services friendly staff, allowing the most appropriate action to be taken. All calls are recorded for the staff and service users protection.

A key-holder service is available. This means in the event of an emergency we are able to gain entry and offer appropriate assistance without seeking the help of the police to gain entry.

Cost
The cost of the service is £39 per quarter, however customers aged 65 and over and in receipt of Housing or Council Tax benefit will receive the service free of charge. A mobile warden will attend your home to fit and demonstrate your alarm. There is no charge for fitting.

All customers will receive a Home Alarm and a Personal Radio Trigger called a Pendant which is connected via a BT phone line to the Home Alarm Service situated in Doncaster Town Centre.

You can make payments via Direct Debit or by quarterly payments paid in advance. These can be paid at any cash office or Post Office in cash or by cheque payable to Doncaster Metropolitan Borough Council.

How to Apply
For an application form or further details please submit an Information Request or contact Diane Caunt on 01302 737189.

Additional Options
Once you have the basic service operating, you can add additional services (at an extra cost), such as fall detectors, carbon monoxide detectors and flood detectors. You can see these options within our shop4support store.